Frequently Asked Questions

Several of our scooters have capacity for two riders and the minimum passenger height requirement is 4′ 11″ (150cm).

Our scooter rental shop is conveniently located on Roam bus route at the Banff Heritage Train Station, adjacent to the Banff intercept parking lot. We have ample reserved parking for Banff Scooter Company customers. Bookings can be made online, or you can call us at 403-762-4421.

Our scooter rentals offer self-guided tours, allowing you to explore Banff’s best spots at your own pace, creating a personalized and memorable experience. Along with your scooter, you will receive a correctly fitted, certified helmet that must be worn at all times while riding your scooter.
Before you head out on your ride, our staff will happily make suggestions on the best places to go in the time that you have, but prior to hitting the road, we always take you through some basic training and assess your confidence and ability riding the scooter.
Guided tours are also offered, please ask our friendly staff for more details or call 403-762-4421.

If so, be sure to inquire about our mobility scooter rentals during your next visit. Rentals are available on a daily or weekly basis. Be sure to book ahead online or call  403-762-4421 for availability during your stay in Banff.

We require that you carry a valid license from your country of origin that allows you to drive a vehicle without supervision. We recommend you check your local licensing offices before you travel to Canada to make sure. We also require a $500 authorized damage deposit, held on a valid credit card.

In order to rent, you need to be at least 18 years of age. If you are between the ages of 16 – 18 you can still rent but we require you to have a parent or legal guardian rent a scooter with you. All renters must hold a valid driver’s license that allows the holder to drive a vehicle without supervision.

To rent a scooter from Banff Scooter Company, both a valid driver’s license and a credit card are required. The driver’s license must allow the rider to operate a motor vehicle unsupervised. We also take a $500 pre-approved damage deposit on a credit card. A rental contract, as well as a Liability Waiver, must also be read, understood, and signed as well.

The scooters are not permitted on highways (which includes the Trans Canada Highway 1), cannot be ridden or parked on sidewalks or pathways, and are not intended for off-road use. It is also illegal to operate any form of motorized vehicle on any trail in Banff National Park, including the Bow Valley.

No need to call to confirm your booking however you should arrive a half hour before your slotted time. This will allow time for your scooter orientation and the completion of the Liability Waiver and contract.

We recommend that you wear jeans or shorts, closed-toed shoes, and remember to dress warmly on cooler days. Bring a warm sweater or waterproof jacket, just in case. Sunglasses are also recommended for glare and eye protection. Each scooter has a small compartment that a water bottle, snacks, and an extra clothing layer will easily fit.

The two most important things you will need to rent are a valid driver’s license and a credit card. Outside of that, a camera and a sense of adventure are always recommended! Snacks and refreshments are available to purchase from the Explore Norquay Cafe, also located at the Banff Train station.

If you can confidently ride a bicycle, then you can learn to ride a scooter easily. The helpful and professional staff at Banff Scooter Company will be happy to show you how, and ensure you have full confidence before you get on the road!

We always recommend pre-booking your rental in advance online. In the event of a cancellation, you must notify Banff Scooter Company 48 hours before your booking time. There will be no refund after that time. In the case of extreme rain or snow (yep, it can snow in Banff even in the summer…) and the conditions are deemed unsafe, Banff Scooter Company will happily reschedule or refund your booking in full.